Information We Collect

Personal Information You Provide

When you reach out to us or use our services, we collect information that you voluntarily share. This typically includes your name, email address, phone number, and business details. If you're placing an order for flower compositions, we'll also need delivery addresses and any specific preferences you mention.

Information We Collect Automatically

Like most websites, ours collects certain technical information automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website's functionality and understand which sections resonate with visitors.

How We Use Your Information

We're not in the business of selling your data or flooding your inbox with unwanted messages. Here's what we actually do with your information:

• Process and deliver your orders with accuracy and care
• Respond to your inquiries and provide customer support
• Send you updates about your orders or services you've requested
• Improve our website and service offerings based on usage patterns
• Comply with legal obligations under Azerbaijan law
• Prevent fraud and maintain the security of our systems

We only send marketing communications to clients who have explicitly opted in. And you can unsubscribe at any time without affecting your service relationship with us.

Data Protection and Security

We've implemented multiple layers of security to protect your information. Our website uses SSL encryption for all data transmission, and we store personal information on secure servers with restricted access. Payment information is processed through encrypted channels and we never store complete credit card details on our systems.

Under Azerbaijan's Law on Personal Data, we adhere to strict standards for data processing and protection. Our practices align with international standards while meeting local regulatory requirements.

Sharing Your Information

We don't sell your personal information to third parties. Period. However, we do share limited information with specific service providers who help us run our business:

• Delivery services who need addresses to complete orders
• Payment processors who handle transaction security
• Email service providers who help us send communications
• Website hosting and analytics providers

All these partners are contractually obligated to protect your data and can only use it for the specific purposes we've authorized. They can't use your information for their own marketing or sell it to anyone else.

We may also disclose information if required by law, court order, or government regulation. If we receive such a request, we'll verify its legitimacy before sharing any data.

Your Rights and Choices

Under Azerbaijan law and our commitment to transparent practices, you have several rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you spot any errors or outdated information, let us know and we'll correct it promptly. There's no fee for reasonable access requests.

Deletion and Restriction

You can ask us to delete your personal information, and we'll comply unless we have a legitimate legal reason to retain it (like incomplete transactions or tax obligations). You can also request that we limit how we use your data while we address concerns you've raised.

Data Portability

If you want to move your data to another service provider, we'll provide your information in a structured, commonly used format when technically feasible.

Objection Rights

You can object to certain types of data processing, particularly for marketing purposes. We'll respect your preferences and stop the processing unless we have compelling legitimate grounds that override your interests.

Cookies and Tracking

Our website uses cookies – small text files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies (needed for the site to function) and optional cookies (for analytics and improvement).

You can control cookie settings through your browser preferences. Blocking all cookies might affect some site functionality, but essential features will still work. We don't use advertising cookies or share cookie data with social media platforms.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Customer contact details are typically retained for three years after the last interaction, while financial records are kept for five years to comply with Azerbaijan accounting regulations.

When we no longer need your data, we delete it securely or anonymize it so it can't be linked back to you. Website analytics data is aggregated and anonymized after 14 months.

International Data Transfers

Our servers are primarily located in Azerbaijan, but some service providers (like email platforms) may process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Azerbaijan standards.

We only work with international providers who meet rigorous data protection standards and have proper legal frameworks for data transfer.

Children's Privacy

Our services aren't directed at children under 16, and we don't knowingly collect information from minors. If we discover we've inadvertently collected data from a child, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

The date at the top of this page shows when it was last updated. We encourage you to review this policy periodically, especially before sharing new information with us.